JAMES ABUEG ESCAÑO

Quezon City, Philippines

E-mail Address: james.escano@gmail.com

Mobile Phone No. +63 917 505 0329

Profile Summary

An Experienced Professional with solid experience in Quality Management. Has established Quality Management System

for two organizations that were certified for compliance to the ISO 9001 Standard. Has been involved in developing

quality management system for organizations in IT Services, Bank Shared Services, Training Operations, and Human

Resource Outsourcing.

A Certified Six Sigma Black Belt and Project Management Professional with Master’s degree in Management. A trained

QMS Auditor under an IRCA Approved Lead Auditors’ Course. Has provided training and mentoring support to new

Internal Auditors. Has strong knowledge in Quality Management, Quality Audit, HACCP/Food Safety Audit, Six Sigma,

Project Management, Strategic Management, IT Service Management, Risk Management, and Global Investment

Operations.

Professional Experience

HSBC Electronic Data Processing (Philippines) Inc. – Global Banking and Markets

HSBC is one of the world’s largest banking and financial services organizations, with around 6,600 offices in both

established and faster-growing markets. HSBC Electronic Data Processing (Philippines) Inc. is one of HSBC’s Global

Service Delivery (GSD) Centers. It is an integral part of HSBC Technology and Services that delivers world-class services for

HSBC's customers across Retail Banking & Wealth Management; Commercial Banking; Global Banking and Markets; and

Global Private Banking.

MANAGER – BUSINESS RISK AND CONTROL MANAGEMENT (January 6, 2014 to PRESENT)

  § Actively support the Bank Management in developing an effective risk management governance structure by identifying

and reviewing operational risks and controls within the Global Banking and Markets.

  § Conduct regular Operational Risk Control reviews and thematic reviews.

  § Establish and implement quality assurance programs to ensure that all staffs are fully aware of the importance and

consequences of operational risks.

  § Drive comprehensive analyses and balanced judgment in the fulfillment of audit requirements; coordinate various

internal and external control audits and regulator reviews. Ensure the timely implementation of audit

recommendations.

  § Actively support the management in developing remediation action plan, reviewing the plan and remediation progress

for adequacy, effectiveness and timeliness until the risk issues are resolved, and escalating to Management on any

exceptions noted.

University of Tabuk

University of Tabuk is one of the most recent government universities under the watch of the Saudi Arabia Ministry of

Higher Education (MOHE). The university is located in Tabuk, a province in the Northwest part of Saudi Arabia near the

border of Saudi Arabia and Jordan. It commenced its operations in 2006 and currently has about 11 colleges across three

campuses in Tabuk , Al Wajh and Dhuba.

SENIOR CONSULTANT FOR QUALITY MANAGEMENT (July 16, 2013 to September 7, 2013)

  § Evaluate the university’s existing system with the international standards requirements and present gap analysis report.

  § Improve the university’s quality system in accordance with the international standards requirements such as ISO-9000

series and ITIL.

  § Guide the university administration in documenting procedures, forms, and related records.

  § Working as team coordinator / team leader / team member in the consultations

Saudi Business Machines Ltd.

Saudi Business Machines Ltd. (SBM) is the General Marketing and Services Representative of IBM World Trade

Corporation in Saudi Arabia.

QUALITY MANAGER / QMR - Corporate QMS and KAPSARC Project (March 15, 2011 to January 14, 2013)

QUALITY COORDINATOR / QMR (July 27, 2009 to March 14, 2011)

As Quality Manager for Corporate QMS and as Quality Coordinator

  § Leads the QMS Implementation as the company’s Quality Management Representative.

  § Leads the company in implementing Quality Management and Process Improvement initiatives.

  § Leads the company’s Internal Quality Audit Team.

  § Liaises with the Certification Bodies and other external parties on matters relating to quality.

As Quality Manager for KAPSARC Project – Communications & Security Package

  § Acts as the company’s representative to Saudi Aramco and external parties on all matters related to quality.

  § Manages all QA and QC activities such as, but not limited to, Document Control, Audits, and Inspections,

  § Leads a team of Quality Control Supervisors and the Inspectors in ensuring compliance to applicable Industry

Standards, Saudi Aramco Standards, and applicable requirements.

Deutsche Knowledge Services Pte. Ltd. (Deutsche Bank Group)

Deutsche Knowledge Services (DKS) is Deutsche Bank's primary global shared service centre for Controlling, providing

accounting, reporting, and reconciliation and risk control services.

ASSOCIATE (March 02, 2009 to July 24, 2009)

  § Designs and Implements the Internal Process Review Procedures.

  § Liaises with the Deutsche Bank Global Audit Group on all compliance and improvement concerns.

  § Leads the Business Process Mapping (BPM) efforts for the Process Control/Quality Assurance Team.

CB Richard Ellis Philippines, Inc.

CB Richard Ellis is a worldwide commercial real estate services.

QMS MANAGER (April 8, 2008 to February 23, 2009)

  § Acts as the company’s Quality Management Representative.

  § In-charge of overseeing the company’s Quality Management System.

  § Leads the company’s Internal Quality Audit Team.

  § Liaises with the Certification Bodies and other external parties on matters relating to quality.

Magsaysay Institute of Hospitality and Culinary Arts

The Magsaysay Institute of Hospitality and Culinary Arts is the hospitality and culinary training arm of the Magsaysay Group

of Companies. Magsaysay Group of Companies is a leading global human resource and shipping company in the Philippines.

QUALITY MANAGEMENT COORDINATOR (September 5, 2006 to April 10, 2008)

  § Consolidates the business performance information and reported directly to the Institute Director.

  § In charge of overseeing the company’s Quality Management System.

  § Conducts Internal Quality Audits

  § Liaises with the Certification Bodies and other external parties on matters relating to quality.

Magsaysay Maritime Corporation

Magsaysay Maritime Corporation a human resource company that provides of crewing services for the international sea

vessels. It is the biggest member of the Magsaysay Group of Companies .

RESEARCH AND OPERATION ASSISTANT (January 1, 2006 to September 4, 2006)

  § Assisted the Corporate Planning and Business Development Manager with all market research activities.

  § In-charge of consolidating operational performance reports from different departments.

  § Assisted in preparing business proposals to customers.

ISO ASSISTANT (June 20, 2005 to December 31, 2005)

  § Assisted the Quality Management Coordinator (QMC) and Quality Management Representative (QMR) in ensuring that

the Quality Management System is effectively in place.

  § Assisted in the updating the QMS Manuals if the company.

  § Coordinated meetings, trainings, and similar activities related to Quality Management System.

Education and Certifications

Master of Management - Business Management

University of the Philippines Manila - 2010

AB Political Science (Magna Cum Laude)

New Era University - 2005

ITIL Foundation Certificate in I.T. Service Management

British Computer Society ISEB - 2011

Project Management Professional (PMP)

Project Management Institute - 2011

Certified Six Sigma Black Belt

International Quality Federation - 2010

Investment Operations Certificate

(Inclusive Certificates: Introduction to Securities & Investments, Operational Risk, Global Securities Operations)

Chartered Institute of Securities and Investments (CISI) - 2014

Training Programs

Project Management Prepcast

OSP International Ltd. * January 2011

Six Sigma Black Belt Training & Certification

Institute of Sigma Learning * June 2010

ISO 9001:2008 Awareness

FAHSS/TUV Saudi Arabia * March 2010

Internal Quality Audit (ISO 9001:2008)

FAHSS/TUV Saudi Arabia * March 2010

HACCP Auditor Training

Philippine Trade Training Center - Department of Trade and Industry * 2008

Total Quality Management System

Philippine Trade Training Center - Department of Trade and Industry * December 2007

Training Skills for Trainers

PERA Neville Clarke, Philippines * October, 2007

ISO 9001:2000 Series Auditor/ Lead Auditor’s Training (IRCA Registered)

PERA Neville Clarke, Philippines * July 2007

Introduction to ISO 22000:2005 Food Safety Management System

Rosehall Management Consultants * June 2007

Personal Information

Gender : Male

Civil Status : Single

Citizenship : Filipino

Date of Birth : 29 March 1985

References

Available upon request.